Returns & Warranty

Inspect Your Equipment on Arrival

Inspect your equipment promptly after delivery. If something is missing, damaged or not functioning, email [email protected] with your order number, serial number and photos or video showing the issue.

Reporting promptly makes troubleshooting easier. Applicable manufacturer warranties and non-waivable consumer rights are not limited by this request.

Functional Defects

Functional defects may include failure to power on, failure to produce an image or immediate shutdown under normal operating conditions. Contact the store for a diagnosis before attempting disassembly or repairs.

Normal Tube Characteristics

Minor spots, blemishes, edge distortion, peppering, halo differences, brightness variation, fixed-pattern noise and variation between tubes can be natural characteristics of image intensifiers. Cosmetic characteristics are not automatically evidence of malfunction.

Returns and Restocking

Return eligibility depends on the product and the written terms approved for that transaction. Contact the store for authorization before shipping equipment back. Any applicable restocking charge should be confirmed in writing before a return is accepted.

Mandatory statutory remedies and consumer rights apply regardless of stated exclusions.

Damage After Delivery

Bright-light exposure, water or moisture intrusion, impact, drops, unauthorized disassembly or modification, inappropriate batteries, improperly installed accessories and unsuitable storage may affect warranty coverage.

Shipping Damage

Photograph visible package damage before opening it and report the issue promptly to the carrier and Island Night Vision. Keep packaging and documentation while a shipping claim is reviewed.

Measured Tube Performance

FOM, SNR, resolution, gain and halo describe measurements rather than guaranteeing that every tube will look identical. Refer to the serial-numbered tube specification sheet and the written product configuration.

Image Intensifier Warranty

Tube and housing warranty terms depend on manufacturer, product condition, model and purchase date. Request the applicable written warranty statement for the specific configuration before paying your invoice. Do not assume every image intensifier has the same coverage.

Payment Disputes

Order documentation, test reports, serial numbers and delivery records may be used to resolve disputes. Customers retain all dispute rights available under applicable law.

Legal Responsibility

The purchaser is responsible for lawful use, transfer, transport and storage of equipment after delivery, consistent with applicable law.

Contact

For a suspected defect or claim, email [email protected] with your order number and supporting photos or video.